1. OVERVIEW AND 30-DAY MONEY-BACK GUARANTEE At CreatorsDesk AI (“Company,” “we,” “us,” or “our”), we are committed to customer satisfaction and the quality of our services. If CreatorsDesk AI fails to operate as explicitly stated in our official communications, we offer a 30-day money-back guarantee on initial purchases, subject strictly to the terms and conditions outlined in this Refund Policy.
2. ELIGIBILITY FOR REFUND To ensure fair use of our services, refunds are subject to the following eligibility criteria:
First-Time Purchases Only: The 30-day money-back guarantee is exclusively applicable to your initial subscription or purchase of CreatorsDesk AI.
Resolution Attempt Requirement: Refunds are contingent upon our technical support team’s inability to resolve the specific operational challenges you have experienced.
Cause-Based Requests: We do not honor arbitrary refund requests (e.g., “change of mind”). Requests must be founded upon verifiable issues with the platform’s performance that remain unresolved after consultation with our support team.
3. NON-REFUNDABLE SCENARIOS Because new accounts are equipped with comprehensive access to our features to help users verify suitability prior to commitment, all sales are considered final upon completion, in accordance with our Terms of Use. Refunds will strictly not be granted under the following circumstances:
Upgrades and Add-ons: Any account upgrades, tiered changes, or additional purchases made subsequent to the initial transaction.
Post-Free Trial Purchases: Charges incurred after the completion of a free trial period.
Non-Usage: Failure to actively utilize the platform during an active billing cycle.
Failure to Cancel: Forgetting or failing to cancel an auto-renewing subscription prior to the commencement of the next billing cycle.
Feature Limitations: The absence of specific features or functionalities that were not explicitly advertised as part of your chosen subscription tier.
Accidental Purchases: Transactions claimed to be made in error.
Force Majeure: Exceptional circumstances or service interruptions beyond the reasonable control of CreatorsDesk AI.
Policy Violations: Any breach or violation of our established Terms of Use.
4. INITIATING A REFUND REQUEST To formally request a refund, users must submit their claim via our authorized support channels. Requests submitted through unauthorized channels will not be processed or honored.
Official Email: Direct requests to our payments team at payments@whiztech.net.
Help Center: Should your circumstances fall outside standard eligibility, you may log into your CreatorsDesk AI account and submit a formalized support ticket. (Note: Submitting an escalation ticket does not guarantee a policy exception will be granted.)
Required Documentation: All requests must include the relevant purchase order details to facilitate the investigation and processing of the claim.
5. REVIEW AND PROCESSING
Investigation and “No Questions Asked” Guarantee: While we strive for a frictionless refund process for eligible claims, our “No Questions Asked” policy guarantees that an eligible refund will be issued without undue controversy. However, it does not waive our right to inquire about the nature of your request, attempt to resolve the technical challenge, or verify your eligibility under this document.
Timeline: Upon official approval of a refund request, the transaction will be processed within twenty-one (21) working days from the date of approval.
For further inquiries regarding this policy, please contact the CreatorsDesk AI Support Team.